Our Store Policies

We founded Mad Arches Arts and Crafts with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Our Store Policies

Damaged/Non-working items on delivery:

Please check your order within 3 days of receipt for accuracy and for any damage/non working parts. This does not infringe on consumer rights.

Photographic evidence may be requested and the item returned for a replacement for damage

Non working parts will need to be photographed and may need to be dealt with through the manufacturer who in turn may need the item returned before replacement is provided.

We at Mad Arches, regularly stock take and item total discrepancies 'may' not be corroborated after 3 days.

Postage: -

We use Royal Mail second and first class tariffs or other couriers for large and heavy boxes.

Items are set for weight and size according to the Royal Mail tarrif.

Orders are processed Within 1 working day and usually by 2pm (this means any orders after 2 pm may be posted the following day). Delivery times are as per Royal Mail 3-5 BUSINESS days approximately.

INTERNATIONAL SHIPPING: This includes Ireland (excludes Northern Ireland), USA, Europe etc. you may be charged customs when the parcel enters your country.